Love the taste or your money back

Terms & Conditions

Claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

The Promoter and Data Controller is The Compleat Food Group Ltd., Tottle Bakery, Dunsil Drive, Queens Drive Industrial Estate, Nottingham, England, NG2 1LU. Please do not send claims to this address.

  1. The Squeaky Bean “Love the taste or your money back” promotion is open to United Kingdom residents who are aged 18 years and over, and excluding employees (and their immediate families) of The Compleat Food Group Ltd., subsidiaries, and associated companies, their agencies, and anyone professionally connected with this promotion.

  2. The Squeaky Bean “Love the taste or your money back” promotion applies to Promotional Packs of the following:

    • Squeaky Bean Spanish Chorizo Style Pie 209g
    • Squeaky Bean Braised Veggie Pie 209g

    1 claim can be made per household (see above).

    Promotional Packs are subject to availability and while stocks last.

  3. Purchase necessary. Please retain your original itemised till receipt showing the time and date of purchase prior to claim as this will be required for validation. Internet access, email, an address, and valid UK bank account or PayPal account are required.
  4. Purchase & claim period: To take part in the promotion, purchase a Promotional Pack of Squeaky Bean Braised Veggie Pie or Squeaky Bean Spanish Chorizo Style Pie within the Purchase Period 00:00 21st September 2026 to 23:59 on 6th December 2026. Claims must be made within the Claim Period 00:00 21st September 2026 to 23:59 13th December 2026.

  5. To claim your money back, purchase a Promotional Pack of a Squeaky Bean Pie within the Purchase Period, and if you are not completely satisfied with the product visit www.trymesqueaky.co.uk to complete the online registration form by entering your personal details including full name, full postal address, and a valid email address during the Claim Period.

    Here you will be able to choose your refund method, either via PayPal or BACS. You will need to provide a minimum of 15 words explaining why you did not like your Squeaky Bean product and upload a photo of your Promotional Pack and itemised purchase receipt.

    The receipt will need to show purchase of a qualifying Squeaky Bean product and must be dated within the Purchase period set out at clause 4 above. Till receipts must be uploaded in the format of PNG, GIF, or JPEG and a maximum file size limit of 10MB applies. Please keep your original itemised till receipt as it may be required to further verify a claim. Till receipts must not be altered or tampered with.

    If you would like to be refunded via bank transfer, you will also need to enter your bank details including sort-code and account number so that we can refund you via BACS once your claim has been verified. This is a secure process.

    If you opt to receive your money back via PayPal, enter the full name and email address that appears on the PayPal account.

  6. Any claim attempts made after the close of the Claim Period or receipts that are not dated within the Purchase Period, or don’t show purchase of the outlined promotional Squeaky Bean products, will be deemed as invalid. The promoter has no control over retailer stock cycles and accepts no responsibility for promotional packs purchased after the closing date of the Purchase Period.
  7. A maximum of one claim total can be made per household during the Promotional Period, using a unique receipt.
  8. Only direct claims are permitted, participants cannot make claims under someone else’s name or address or on someone else’s behalf. Please ensure you use your real name at the time of claiming. The Promoter reserves the right to disqualify any Claimant who uses multiple names or any false names, and to require them to return to the Promoter any refund awarded.
  9. Each valid claim will receive a refund of the itemised amount shown on the purchase receipt for the qualifying Squeaky Bean product purchased, up to a maximum value of £3.75. All claimants will receive an email, either confirming validation or rejection with reasons and, where appropriate, the action required to correct.

  10. For valid claims, refunds will be provided within 28 days of submission. The Promoter is not responsible for incorrect payments where the details provided were incorrect. Payments cannot be reversed once they have been processed. No replacement payments will be granted. The Promoter is not responsible for system errors or other issues that may result in disruption while the Claimant is on the PayPal platform.

    BACS payments will only be made payable to the person whose name appears on the online registration form and the bank details entered. Please ensure your name is typed correctly and that the name of the Claimant matches the name of the account holder.

    PayPal payments will only be made payable to the person whose name appears on the online registration form and the email address entered. Please ensure your email is typed correctly and that the name of the Claimant matches the name of the PayPal account holder.

    Payments will be administered by VCG PromoRisk. The Promoter is not responsible for incorrect payments where the details provided were incorrect. Payments cannot be reversed once they have been processed. No replacement payments will be granted.

  11. Each purchase receipt can be used only once. If more than the permitted number of claims are received from the same address, all such claims and any associated claims from their household will be disqualified. Bulk claims made from trade, consumer groups, or third parties will not be accepted.
  12. Incomplete or illegible claims, or via third parties, consumer groups, trade or syndicates, claims by macros or other automated means, and claims which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that a participant is attempting to circumvent this condition by, for example, using identities other than their own or automated means, their claim will be void.
  13. Your statutory rights remain unaffected.
  14. For enquiries relating to this promotion please email [email protected].
  15. The Promoter will only use the personal details supplied for the administration of the promotion and in accordance with current data protection legislation. You acknowledge that the Promoter may pass such information to its third-party agencies, VCG PromoRisk & Activation Digital Ltd, solely for the purposes of administering the promotion, as more fully set out in the Privacy Notice for this Promotion. Click here for VCG PromoRisk’s Privacy Policy. Click here for Activation Digital Ltd’s Privacy Policy.
  16. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to [email protected]. By participating in the Promotion, you acknowledge the use of your personal data as described here and in the Promotion Privacy Notice.
  17. The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted, or misdirected claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure, or otherwise.
  18. Where a Claimant (i) has not completed a claim fully; or (ii) has been found to be in breach of any of the terms and conditions of this promotion the Promoter may enforce its right to disqualify that person and require the return or reimbursement to us of any refund even where a refund has already been awarded and/or actually provided to the Claimant or awarded to the Claimant in question.
  19. If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions (including but not limited to global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God), the Promoter will not be liable for any failure to perform or delay in performing its obligation but will endeavor to minimise the effect to claimants in order to void undue disappointment.
  20. These Terms and Conditions (and any non-contractual issues which arise out of or in connection with them) are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales unless you live in another part of the United Kingdom in which case your local laws and courts will have jurisdiction.
  21. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these terms and conditions, and the remaining clauses shall survive and remain in full force and effect.